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Most of the customer service training I've had was from a call center... guess that works better over the phone than it does in person... As far as working in the eye center we were trained to explain what you are doing so the customer has confidence that you have knowledge in what you are...

I'm not going to let my daily idiot kill my day (or I'll try not to any way)... I get between 1 and 3 a day... I can't afford to quit (no one else is hiring). I'm going to try to stick it out for two more years until I graduate and then I'm getting out of customer service (hopefully for good)...

Yes, she slapped me... only an isolated incident but my coworkers had to bring to my attention of all the near assaults I had avoided. To (re)address Salmoneus, I would love to agree that the customers are weird but there has to be something wrong with the fact that I am not a people pleaser no...

Thank you, you would be the first to say that... I hope you are right :)

I think that only works if you know you are being lied to and you choose to "play along". Then at that point you need to ask yourself why do you wish to play along and what do you hope to gain from doing so. Otherwise if you don't know you're being lied to then the whole bit about ignorance is...

I have a great appreciation for my personal space... and hate it when people have to stand shoulder to shoulder just to talk to me. I make sure there is a minimum of 3 feet of space between me and the person I'm talking to.

Ok so I think I need to watch the eye contact (or lack there of) more... People make it so hard to solve problems... I wish they would understand that I'm trying to fix the problem and let me get done what I need to do instead of adding more trouble than what is necessary.

Thanks, never thought about "giving options" makes sense... The only thing that scares me about that is they have some decisions that they have to make on their own (in regards to their eye exam) and they can't do it, they beg us to make decisions for them... its just so much easier to tell them...

"One of the possible occurrences of things is that nothing is possible." For nothing to be possible the "one possible occurrence" (the one where nothing is possible) would be impossible... why? Because "nothing is possible". Your scenario doesn't seem to correlate with your original...

I think you might have yourself a paradox here... if anything is possible then wouldn't the state of impossibility be nonexistent? Therefore the state of impossibility would be impossible (to achieve)...

Anything can and is possible so long as it has a logical/systematic basis behind it... just saying it doesn't make it so... what is your logical/systematic basis behind your statement "impossibles are possible" if you can give some sort of ground to stand on with that then you have a rather...

how do your hands have tone? Mine move in a circular motion, as I said they're like gears. When they're not getting the brain to move they're used to empathize words and their importance. I can't win for losing :(

Yes I had one woman slap me because of it :confused: needless to say I am completely confused.... and yet people wonder why I am not a people person and I try to avoid them.

I would be so lost in that world, how does one express themselves without their hands... its madness I tell you!!!:storks:

I like it! Just wonder what practical purpose it would/could have in the real world... great now I'll be on that one all night... now see what you did! thanks a lot!

Forgive me if this was already posted some where but does any one else have a problem talking with their hands (using your hands to emphasis what you are saying), as if your hands were directly connected to your brain and if you were some how prevented from moving your hands from talking you...

Not sure I can use the camera what with company policies and hippa laws... I've talked to my boss about it before. Thanks for the feed back... I've tried the "how can I fix this for you" and I get mixed results... my absolute favorite is: well you tell me I brought my issue to you. I...

I haven't thought of it before, but I think you're right... as much as I enjoy the challenge of resolving seemingly impossible issues I dread dealing with the combative ones. I greatly appreciate your help:)

I would have to draw out the blue prints (by me drawing I mean employ my artist sister to draw it for me based on my horrid sketch) first before I went straight to making the model or I would get too frustrated...

I was ambidextrous in pre-K, my teacher asked me what hand I felt most comfortable with and I said my left hand, she said that was unnatural and a horrible thing and that I had to learn to write with my right hand. Today I have some scary handwriting (my left handed handwriting looks ok but is...

Thanks for the video, I will have to wait for my off day to give that a serious watch... I know at the ATT call center they had an extensive "how to handle combative customer's" program... I learned a lot from that, unfortunately though that works best on the phone as the person on the other...

well draw it out then upload it... I'm terrible when it comes to art (on and off the computer)

I've noticed a lot of people complain that it feels like I'm reading their very soul while others are very intrigued by this... I've tried to break my staring you in the eye problem but I'm not so sure I want to because it seems that everyone who does complain about it has some sort of ulterior...

I don't believe I do but everyone complains that I sound too formal and I use words that no one understands... These are the very same words I use when talking to my kid sister and she can follow along just fine... Actually I fear she may have a larger vocabulary than me.

well keep working at it... No great work of art was made over night

Everyone (including family) says I come across as arrogant and condescending... this is never my intent (less I'm trying to be satirical then no one ever takes offense). Everyone complains about my tone of voice (according to them monotone and/or sarcastic sounding)... It's my voice, I am not...

1. avaidance: the problem with that is it makes me look like I don't care and I am blowing you off 2. Yielding conflit style: this always gets me in trouble (but its the way we're required to handle customers), if I'm too agreeable I must be being a smart @ss and that always generates a...

Well you wouldn't be the first to tell me that and I'm sure you won't be the last ;)

Close enough:rolleyes:

build one of these

Start with: -20 = -20 Which is the same as: 16-36 = 25-45 Which can also be expressed as: (2+2) 2 (9 X (2+2) = 52) 9 X 5 Add 81/4 to both sides: (2+2) 2 (9 X (2+2) + 81/4 = 52) 9 X 5 + 81/4 Rearrange the terms: ({2+2}) 9/2) 2 = (5-9/2) 2 Ergo: 2+2 - 9/2 = 5 Hence: 2 + 2 = 5 ;)

Sure... one scenario, a patient walked in to our store (I work in a vision center) she said that she couldn't see out of her no line bifocal, I asked her if she could describe her trouble (so I could get a better understanding: ie was it an issue with the lens or if I needed to adjust the frame...

I'm just the same ways that I don't like the same things that all the social people do but I don't want to be holed up either. What I've done was figure out the things that I want to do (some of them require some level of social interaction some don't) and I've just been doing them: ie the...

my customer service complaints confirm that I am not crazy. So I'm not sure if this is a good or a bad thing.

I think that's what bothers most people I'll look you in the eye the entire time I'm talking to you. If there is one thing I can be credited for I can tell when someone is lying and I think that puts people off.

to a certain extent... I thought I was getting better but apparently my improvements have been minor if simply non existent.

Hello, Recently discovered that I am an INTJ... I decided to do some research because I was sick and tired of my employer telling me that I need to be more likable, that I am oblivious to how angry people get with me, how I probably have no appreciation of how many times I have narrowly...