Live chat
Call us
You can contact our advisers Monday to Sunday from 8am to 9pm.
Come and see us in store
Need to speak to someone in person? We’d love to see you. Use our store locator to find out where your nearest store is.
Ask questions and share tips with other customers 24 hours a day.
Info at 16:55, Oct 12:
Sorry for the delay, we are currently experiencing high volumes. Please hold for the next available adviser.
Info at 16:55, Oct 12:
You're now chatting with Ileana.
Sinead at 16:55, Oct 12:
hello?
Ileana at 16:55, Oct 12:
Hello, you're chatting with Ileana, one of Vodafone's online customer service specialists.
Ileana at 16:55, Oct 12:
How may I help you today?
Sinead at 16:57, Oct 12:
Hi... I have a question about my pay and go credit.. I topped up £10 last night before I went to bed. I wanted to buy a 500mb data extra, but this service was down. Vodaphone immediately charged me £2 for the days use (even tho I didn't want to opt in). I turned my data OFF last night and went to sleep. I've just woken up to be told my credit is in negative figures
Sinead at 16:57, Oct 12:
Where has my £10 top up gone
Sinead at 16:58, Oct 12:
whilst I've been asleep?
Ileana at 16:58, Oct 12:
Sinead have you kept Data ON whole night?
Sinead at 16:59, Oct 12:
OFF the whole night
Ileana at 16:59, Oct 12:
Let me check.
Ileana at 16:59, Oct 12:
If it was On or OFF.
Ileana at 16:59, Oct 12:
Please help me in account verification,
Ileana at 16:59, Oct 12:
Could you please tell me the name registered on your account?
Sinead at 16:59, Oct 12:
I've only just turned it back on
Sinead at 16:59, Oct 12:
I cant remember, sinead ...?
Ileana at 17:00, Oct 12:
thank you.
Ileana at 17:01, Oct 12:
Please confirm the first 2 and the last 2 characters of the memorable word set up on account.
Sinead at 17:01, Oct 12:
err... ? Is there any clue?
Ileana at 17:01, Oct 12:
Sure.
Ileana at 17:01, Oct 12:
Me
Sinead at 17:02, Oct 12:
Siad?
Ileana at 17:02, Oct 12:
Incorrect,
Ileana at 17:02, Oct 12:
I have sent 4 digit code on phone.
Ileana at 17:03, Oct 12:
Please confirm that with me.
Sinead at 17:03, Oct 12:
6542
Ileana at 17:03, Oct 12:
Bingo.
Ileana at 17:03, Oct 12:
That matches our records! Thank you for verifying your details.
Ileana at 17:04, Oct 12:
Are you happy to stay online while I gather some information?
Sinead at 17:04, Oct 12:
thank u too
Ileana at 17:04, Oct 12:
You are also sept born.
Ileana at 17:04, Oct 12:
Cheers to September born.
Sinead at 17:05, Oct 12:
(I thought this was weird, like, what?!)
Yes
Ileana at 17:06, Oct 12:
Sinead As I can see it is showing whole usage for data.
Ileana at 17:06, Oct 12:
Credit has been used for data only .
Ileana at 17:06, Oct 12:
But not to worry.
Ileana at 17:06, Oct 12:
Lr\et me talk to my supervisor what best I can do for you.
Ileana at 17:07, Oct 12:
Let**
Sinead at 17:08, Oct 12:
Thank you. I topped up with the intention of buying a data extra.. but voda said the service wasn't available. It immeditaely hooked up to the internet (incurring the £2 charge) but I did turn it off until just now. The cost is just not sustainable at this rate.
Ileana at 17:08, Oct 12:
Shall I add 2GB data of worth £10?
Ileana at 17:09, Oct 12:
As I can see you almost spent £20 in a week?
Sinead at 17:09, Oct 12:
That would be awesome.
Ileana at 17:09, Oct 12:
Bingo.
Ileana at 17:09, Oct 12:
You can get 2GB data in £10 in future if you use data alot.
Ileana at 17:10, Oct 12:
We just introduced new data pack of worth £10 and that gives 2GB data for 30 days.
Sinead at 17:10, Oct 12:
That's just what I need, I wasn't aware it existed..
Ileana at 17:11, Oct 12:
Cheers its active now.
Ileana at 17:11, Oct 12:
Please check and confirm with me.
Ileana at 17:11, Oct 12:
Is there anything else I can do for you today?
Sinead at 17:12, Oct 12:
That's brilliant.. thank you both... No that's all thanks.. is the new data plan a rolling package, or do I need to manually opt in again when needed?
Ileana at 17:12, Oct 12:
yes by dialing 2345.
Ileana at 17:12, Oct 12:
Thats for future.
Ileana at 17:12, Oct 12:
\You have 2Gb data as per now.
Ileana at 17:12, Oct 12:
Please feel free to contact us anytime we are happy to help you
Sinead at 17:13, Oct 12:
I can't seem to find that option when I call up?
Ileana at 17:13, Oct 12:
Please click the "Close" button at the top right corner to answer a few questions about your experience with Vodafone today.
Ileana at 17:13, Oct 12:
Have a great day!
Ileana at 17:13, Oct 12:
Because already there was old data active.
Ileana at 17:13, Oct 12:
That's why.
Sinead at 17:13, Oct 12:
Okay, thank you again, bye!
Ileana at 17:13, Oct 12:
Please click the "Close" button at the top right corner to answer a few questions about your experience with Vodafone today.
Ileana at 17:14, Oct 12:
Good Bye!
Well, I suppose I'm happy with the result for the moment, but it is annoying that these guys never want to address the the root causes of the issues; my data was turned off, so by some glitch in the matrix they're bleeding me dry.. and their services are constantly down, which is a subject they never want to acknowledge. .. walked into the store the other week after their pay and go services had been down again for three days, I told them that and asked them why, but I was told that the problem was with my sim card, their services are great. I reiterated that their network said it was experiencing difficulty, so why would it be blaming it's self, if it was a technical issue on my end? I just had the same drone response repeated back to me. The lady then proceeded to tell me that I could purchase a new, defect free, sim - she would help but unfortunately their systems were down so I would have to come back another day
Anyway, there are still a number of unresolved issues. But at least their customer services are complaint, I was not expecting that.