Ragnar
A Master From Germany
Members may have noticed that from 4.27am GMT the site was down. I sent in a ticket to URLJet, and was informed that the domain was not resolving to their servers, and that I should make sure the nameservers were pointing to them.
Unfortunately, as those who read earlier reports may remember the domain was stolen and so this was out of the question. The nameservers still point where they did to ASO.
[ NameAlerts were surprised when I last contacted them and said, surely ENOM had contacted me in re the formal dispute now raging --- with all the passionate ardour of tired butterflies lying in the sun --- and were surprised they had not. ENOM controls both registrars, NameAlerts and NameCheap ( the receivers ). On the 19th I got an email from ENOM, asking if I were sure that I had not transfered the domain under the email name, something like pubisxxx@ doom.com ( were doom.com my email providers, which they are not ). I tersely replied no, and that I would be grateful if they would expedite matters. Since then, despite reminders they have not replied. It is good that in the hustle and stress of modern-day life American business still holds to the more leisurely ways of a past, more gentle age, preferring to go out and smell the roses rather than ever getting something finalised. ]
So that gave me the idea of hunting around ASO, and I soon found on their forums that Bernard was down, undergoing a 'bare metal system restore'. Since poor Bernie was our previous server, I deduced that the repoint of the domain from ASO to URLJet was linked from him. Informing URLJet of these suspicions they agreed it was probably correct and gave me the dedicated IP that ASO should reinstate, since in some way they had bungled this.
URLJet replied quickly to tickets; ASO did not, but finally I got through and they set their level-3 workers to restoring the great chain of redirects, informing me of success at 9.20am GMT.
They advised it would take a few hours for propagation to take place --- during which there should be no admin changes --- but as far as I can see service was resumed about 10am GMT...
Unfortunately, as those who read earlier reports may remember the domain was stolen and so this was out of the question. The nameservers still point where they did to ASO.
[ NameAlerts were surprised when I last contacted them and said, surely ENOM had contacted me in re the formal dispute now raging --- with all the passionate ardour of tired butterflies lying in the sun --- and were surprised they had not. ENOM controls both registrars, NameAlerts and NameCheap ( the receivers ). On the 19th I got an email from ENOM, asking if I were sure that I had not transfered the domain under the email name, something like pubisxxx@ doom.com ( were doom.com my email providers, which they are not ). I tersely replied no, and that I would be grateful if they would expedite matters. Since then, despite reminders they have not replied. It is good that in the hustle and stress of modern-day life American business still holds to the more leisurely ways of a past, more gentle age, preferring to go out and smell the roses rather than ever getting something finalised. ]
So that gave me the idea of hunting around ASO, and I soon found on their forums that Bernard was down, undergoing a 'bare metal system restore'. Since poor Bernie was our previous server, I deduced that the repoint of the domain from ASO to URLJet was linked from him. Informing URLJet of these suspicions they agreed it was probably correct and gave me the dedicated IP that ASO should reinstate, since in some way they had bungled this.
URLJet replied quickly to tickets; ASO did not, but finally I got through and they set their level-3 workers to restoring the great chain of redirects, informing me of success at 9.20am GMT.
They advised it would take a few hours for propagation to take place --- during which there should be no admin changes --- but as far as I can see service was resumed about 10am GMT...